Indovision - OkeVision

Ketentuan Harga Baru

1. New Subscriber

· Berlaku mulai 15 Januari 2014 jam 00:00

· Multi DSD baru harga mengikuti harga induknya

· Berlaku untuk pelanggan baru ataupun beli putus

· Ketentuan sbb :

PERUBAHAN HARGA :

Indovision

Okevision

Top TV

Mars

Venus

Galaxy

Super Galaxy

Basic

Nomat

Current

New

Current

New

Current

New

Current

New

Current

New

Current

Nomat

Current

New

149,000

169,900

149,000

169,900

179,000

199,900

249,000

269,900

125,000

139,900

55,000

64,900

85,000

99,900

PERUBAHAN CHANNEL :

	Indovision				Okevision	Top TV
	Mars	Venus	Galaxy	Super Galaxy	Okevision	Top TV
Channel Out	Russia Today	Russia Today	Russia Today	Russia Today	Russia Today	History
Channel Out	(1 Jan'14)	(1 Jan'14)	(1 Jan'14)	(1 Jan'14)	(1 Jan'14)	(15 Jan'14)
New Chanel	Life Time	Life Time	Life Time	Life Time	Fox Action	Life Time
New Chanel	Fox Action	Waku-waku*	Waku-waku*	Waku-waku*	Waku Waku*	WarnerTV

Note :

· Warner TV pada Top TV akan efektif naik per tanggal 15 Januari’14 jam 00:00

· Fox Action untuk pelanggan Venus, Galaxy dan Super Galaxy dapat menyaksikan dengan menambah ala carte bersama dengan Fox Movies Premium dengan harga Rp 25,000

· Waku-Waku akan efektif naik di bulan Februari (Date TBC)

2. EXISTING SUBSCRIBERS

Harga baru berlaku per tanggal 1 April 2014 dengan ketentuan sebagai berikut :

· Pelanggan sudah berlangganan 1 tahun atau lebih per tanggal 1 April 2014

· Pelanggan yang masih terikat kontrak advance payment, maka harga baru berlaku setelah kontrak advance payment berakhir.

· Pelanggan multi decoder : akan mengikuti induknya

o Apabila induknya masih mengikuti harga lama, maka multi decoder baru diperhitungkan dgn harga lama

o Tetapi apabila induknya sudah mengikuti harga baru, multi decoder akan mengikuti harga baru meskipun belum mencapai 1 tahun berlangganan

Petunjuk Teknik OKEVISION

Dibawah ini merupakan petunjuk penanganan awal dari beberapa gangguan lokal yang mungkin terjadi pada tayangan OkeVision Anda.

Ø Lampu Indicator tidak menyala (pada posisi STAND BY)

o Perhatian

Kabel power tidak terkoneksi dengan baik ke sumber listrik.

o Perbaikan

1. Pastikan kabel power terkoneksi dengan baik ke sumber listrik.

2. Cabut kabel power dan sambungkan kembalii ke sumber listrik, tunggu beberapa detik hingga lampu indicator menyala dan berwarna hijau.

3. Untuk kabel RCA, ketika lampu iindokator berwarna Merah, tekan tombol STAND BY.

Ø Tidak ada gambar, lampu indikator menyala berwarna merah.

o Perhatian

Decoder menyala pada posisi STAND BY

o Perbaikan

1. Tekan tombol STAND BY sampai lampu indikator berwarna hijau.

2. Gambar dan suara akan keluar dalam beberapa detik.

Ø Remote tidak berfungsi.

o Perhatian

Power baterai tidak ada atau penggunaan remote terlalu jauh dari decoder.

o Perbaikan

Ganti baterai, dan gunakan remote dengan jarak sekitar 3 meter ke dekoder untuk memastikan remote bekerja.

Ø Gambar diam, bergaris atau kosong dan tidak ada tayangan

o Perhatian

1. Permasalahan Listrik

2. Gangguan sinyal setempat (Terrestrial Interference (TI)) pada parabola

3. Sirkulasi suhu disekitar decoder tidak baik sehingga mengakibatkan decoder terlalu panas.

o Perbaikan

1. Tekan tombol “Tanda Panah ke atas” pada remote kontrol diikuti dengan “Tanda Panah ke bawah”, maka gambar dan suara akan muncul di layar.

2. Jangan menaruh barang-barang elektronik diatas dekoder untuk menghindari panas berlebih pada decoder.

3. Cabut kabel power beberapa detik kemudian pasang kembali. Tunggu sampai lampu indikator berwarna merah.

4. Tekan tombol STAND BY sekali lagi hingga lampu indicator berwarna hijau, maka gambar dan suara akan kembali normal.

Ø Gambar berkedip, gambar menjadi kecil, kemudian muncul pesan “Technical Problem”. Masalah ini terjadi 2 atau 3 detik setelah mengalami gangguan sinyal.

o Perhatian

Kualitas sinyal yang terjadi pada saat gangguan teknik pada parabola seperti LNB rusak atau arah dari Parabola berubah dari yang telah ditentukan.

o Perbaikan

1. Tekan tombol menu (tombol mosaic) pada remote control. Tekan “Select Your Satellite” untuk mengecek kekuatan sinyal dan kualitas sinyal. Jangan menaruh barang-barang elektronik diatas dekoder untuk menghindari overheating.

2. Jika kualitas sinyal masih fluktuatif ke level yang lebih besar, parabola harus dirubah untuk menghindari gangguan terrestrial.

3. Jika kualitas sinyal tetap ada, coba cek kabel bila ada kabel yang rusak. Jika kabel tidak ada yang rusak, kemungkinan LNB nya yang rusak.

Untuk bantuan gangguan lebih lanjut, hubungi OKEVISION Customer Care HOTLINE

Petunjuk Teknik INDOVISION

For handling basic technical problems, you may be able to try solving them yourself, please kindly follow the following tips:

Indicator lamp is not active (on STAND BY position)

Caution > Main input cable is not tightly connected to the electricity source.
Trouble shooting> Make sure that the main input cable is connected to the electricity source. For PACE, Motorola and DS100, unplug the power cable and plug back in within a few second. Wait until the indicator lights on and turns to green. For RCA, when the indicator light turns on to red, press the STAND BY button.

No picture, indicator light is on red sign

Caution > Decoder is on stand by position.
Trouble shooting> Press the Stand by button to turn the indicator light to green. The picture and sound will come out after few seconds.

Malfunction remote control

Caution > No battery power or it is operated too far from the decoder.
Trouble shooting > Change the battery. Use at least 3 meters from the decoder to know whether it works properly.

Freezing, scratching, or blank screen condition

Caution > Beware from: Electricity problem; Terrestrial Interference (TI) on the parabola; Bad temperature circulation around the decoder that caused overheating; System is locked totally (for RCA decoder)
Trouble shooting > Press the "up arrow" button on the remote control followed with "down arrow" button, the picture and sound should appear on the screen. Do not put any of electronic equipment on the top of the decoder to avoid overheating.
For RCA decoder > Unplug the main input cable and plug it back in after few seconds. Wait until the indicator light turns on to red. Press the STAND BY button once more that the indicator light will turn to green The picture and sound should appear normally.

Picture is blinking, breaking into small parts, then the message "Technical Problem" show up. Problem happens 2 or 3 second after signal interruption

Caution > Minimum signal quality due to technical interruption on the parabola such as broken LNB or change of parabola direction that has to be aligned. Broken LNB, cable cut by shovel or other utensil, change of dish alignment.
Trouble shooting > Press the menu button (mosaic button) on the remote control. Press "select your satellite" to check signal strength and signal quality. If the signal quality radically fluctuate until the highest level, we need to align the dish to avoid terrestrial interference. But if the signal quality remains the same, try to check the cable for there might be a broken line. If the cable line is in good condition, there might be a broken LNB.

ATTENTION!

Do not be a victim to FALSE Representation of INDOVISION, who try to contact or visit our subscribers for a "decoder inspection". Our official staff will wear Indovision uniform and bring along an assignment letter also an Identification Card.

Should you encounter such persons, immediately ask for his / her official Identification card and a letter of assignment from Indovision. In case of doubt please contact the Indovision Customer Care Hotline for a confirmation.

To prolong the lifetime of your decoder, please follow these simple maintenance tips:

Keep it away from water, magnetic material and audio speaker.
Regularly wipe your decoder using soft and clean fabric. Do not use strong liquid as it may damage the decoder's paint coating.
Turn off the decoder and the dish if you wish to travel for a long period.
Make sure that your decoder is located in a dry place with good air circulation with temperature no more than 30° Celsius or below 5°Celsius. It is recommended to avoid direct sunlight into your decoder.
Please avoid putting heavy goods on top of your decoder.
Do not put your decoder on a slant and slippery surface.
Do not open your decoder.

Pembayaran INDOVISION

To make payment for your Indovision subscription, please follow the following instructions:
Payment through ATM

ATM BCA

Please insert your card

Enter your PIN

Select "other transaction"

Select "payment"

Select "next screen"

Select "Pay TV"

Select "INDOVSN/TOP/OKE/TREN"

Enter your 12 digit subscriber number (301xxxxxxxxx)

Confirmation screen, select “Yes” to continue

Transaction completed. Keep the payment slip for your payment reference

ATM BII

Please insert your card.

Select your language.

Enter your PIN.

Select "payment"

Select "other transaction"

Select TV Cable Transaction

Please insert code/name company “6401”

Enter your subscriber number

Enter the amount of payment

Select the account that is connected to the ATM card

Inquiry payment screen, if your data correct press “ IF YES”

Transaction completed. Keep the payment slip for your payment reference.

ATM Bank Danamon

Please insert your card

Please select your language

Please enter your pin

Promo screen, select Continue

Main menu, select Bill Payment menu

Select Others payment menu

List of Institution ID, select Continue (see institution ID - 003 Indovision)

Enter institution ID (003) and then select Correct

Enter customer ID and then select Correct

Enter transaction amount and then select Correct

Select account type, Saving or Checking

Confirmation screen, select Yes to continue

Select account number for ATM card which have multi account

Transaction complete. Keep the payment slip for your reference.

ATM BNI

Please insert your card

Please select your language

Please enter your pin

Select "Next transaction"

Select "bill payment"

Select "other payment"

Select "pay TV"

Select "INDOVSN/TOP/OKE/TREN"

Enter your INDOVISION consumer number

Confirmation screen, press yes for next transaction

Choose your account type

Your transaction is complete

ATM BUKOPIN

Please insert your card

Please enter your pin

Select "payment"

Select "INDOVISION"

Insert Your Consumer Number (12 digit)

insert payment amount

Confirmation data, if the data is correct press “Yes”

Finished, keep your ATM receipt

ATM CIMB NIAGA

Please insert your card

Choose Your Preferred Language

Insert Your PIN Number , and press “Next”

Press “Other Transaction”

Press “Payment”

Press “ Other”

Insert Pay Code (“ 217” for Indovision) - Pay Code List is on “Product Information”

Insert Your Indovision Subscription Number

Insert The Payment Amount

For Confirmation, Press “Proceed” or “Cancel”

Would you like another transaction? Press “No”

Finished, And you will get ”ATM receipt”

ATM Bank Mandiri

Please insert your card.

Select the language.

Enter your PIN.

Select "payment/purchase"

Select "multi payment"

Enter company code “50100” for INDOVSN/TOP/OKE/TREN

Enter your consumer number, then press “Correct”

The ATM screen will show the confirmation of your payment, then choose no: 1 & press “Yes”

Transaction completed. Keep the payment slip for your payment reference.

ATM Bank Permata

Please insert your card.

Select the language.

Enter Please key-in your PIN

Select other transaction

Select payment

Select Other Payment

Select Television Transaction

Please insert prefix code + Cust. No. (083 + 12 digit Cust. No) example: 083301xxxxxxxxx

Confirmation screen, select Yes to continue

Please select your account

Transaction has been completed. Keep the payment slip for your payment reference.

ATM BRI

Please insert your card.

Enter Please key-in your PIN

Select other transaction

Select payment

Select Other Payment

Select Pay TV

Select Indovsn/Top/Oke/Tren

Insert Your Consumer Number (12 digit) then press “YES”

Confirmation data, if the data is correct press “Yes”

Transaction has been completed. Keep the payment slip for your payment reference

     10. ATM OCBC NISP

Please insert your card.

Select the language.

Please key-in your PIN

Select other transaction

Select payment

Select Other Payment

Select Pay TV

Select Indovsn/TopTV

Insert Your Consumer Number (12 digit) then press “YES”

Confirmation data, if the data is correct press “Yes”

Transaction has been completed. Keep the payment slip for your payment reference

SMS Bank Mandiri

Type-in "BYR(Space)IDVTOP(Space)1(Space)Nomor Pelanggan"; example: BYR IDVTOP 1 301xxxxxxxxx

Send your message to 3355

You will receive payment confirmation & will be asked to send your PIN SMS Banking randomly

Send your PIN SMS Banking message to 3355

You will receive a payment notification by sms, soon after the transaction.

Payment Through Fund Transfer
All Indovision subscribers can settle their payments from any Bank to Citibank & Sinarmas Bank Virtual account with the following details:

Citibank Virtual Account

Write down Indovision’s Virtual Account number (0618) followed by your Indovision’s subscriber number (301xxxxxxxxx) on the payment slip

For your information:
The Virtual Account contains 16 digits of number. The first four digits (0618) are Indovision’s Virtual Account numbers on Citibank and the next twelve digits (301xxxxxxxxx) are your Indovision’s customer number.

Please remit funds into our account on Citigroup with following details:
A/C Name: PT MNC SkyVision
Bank Name: Citibank Bapindo Plaza Jakarta
A/C No.: 0618 301XXXXXXXXX (0618, followed by your Indovision subscriber number)
Amount: IDR ...,...,.. (fill in with the invoice amount)

Sinarmas Bank Virtual Account

a. Fund transfer through Sinarmas Bank teller and or other banks:
Please remit funds into our account in Sinarmas Bank with the following details:
Bank Name: Bank Sinarmas Cabang KCU Thamrin Jakarta
A/C No.: 8099 301XXXXXXXXX (8099, followed by your Indovision subscriber number)
A/C Name: IDV QQ customer name without any punctuation

b. Through ATM ALTO, ATM PRIMA & ATM BERSAMA by using transfer menu to:
Sinarmas Bank Code : 153
A/C No. : 8099 301XXXXXXXXX (8099, followed by your Indovision subscriber number)

Direct Debit
      1. Credit Card (Visa, Master, AMEX, Diners and BCA Card)

Indovision subscribers may send a written confirmation note containing a complete data of credit card (type, number and expiry date of the card also name of owner); a clear photocopy of the card.
     2. Direct Debit to Savings (BNI, CIMB Niaga, Mega, Mandiri, BII, Bukopin, Danamon)

Indovision subscribers may send a letter of authority with an Rp 6,000,- formal seal (materai) regarding debitation of a bank account; complete with the bank account details and an ID photocopy. Debitation will start in approximately 1 month since the letter of authority has been received by Indovision.
Cash Payment
Indovision subscribers may settle their cash payments at POST OFFICES' branches which have ONLINE facilities

Internet Banking
Available through internet banking services provided by BCA, BII, Bank Mandiri

a. Fund transfer through Sinarmas Bank teller and or other banks: Please remit funds into our account in Sinarmas Bank with the following details: Bank Name: Bank Sinarmas Cabang KCU Thamrin Jakarta A/C No.: 8099 301XXXXXXXXX (8099, followed by your Indovision subscriber number) A/C Name: IDV QQ customer name without any punctuation
b. Through ATM ALTO, ATM PRIMA & ATM BERSAMA by using transfer menu to: Sinarmas Bank Code : 153 A/C No. : 8099 301XXXXXXXXX (8099, followed by your Indovision subscriber number)

Pages

Ketentuan Harga Baru

Petunjuk Teknik OKEVISION

Petunjuk Teknik INDOVISION

Pembayaran INDOVISION